Returns & Refunds

We are committed to selling high quality products and want you to be happy with your purchase. However, we appreciate that sometimes you may want to return something you have bought.

Under distance selling regulations, you have the right to return your item for a refund. We must be notified within 14 days of receipt of the item. You then have another 14 days to return your item. You are responsible for the return postage cost. It is your responsibility to make sure the item is not damaged in the return process. For this reason, we recommend that if you are using a courier or postal service to return, please ensure you use a signed and tracked service.

We will issue the refund within 14 days of receiving the goods. Please note that we can only refund the price of the item, not the original delivery cost. Items must be returned unopened and in their original condition as they were sent out. Under distance selling regulations, you have an obligation to take care of the products whilst in your possession. Where you have failed to take care of them, we reserve the right to refund you less any amount to either repair the product or cover any loss.

All antique, vintage and second hand items may have age related wear. We include lots of photographs of our products as well as a detailed description. We try to be as accurate as possible so as not to disappoint our buyers. If an item is faulty or does not match the description, we will cover the return costs and also refund you the original postage charge. Please contact us to arrange the return.

To return an item, please contact us via louise@myvintagemarket.co.uk, 07884432525 or use the customer services form on our website. We will then provide you with the return address.

CANCELLATION

If you wish to cancel an order before it has been dispatched, we will issue you a full refund. If the order has been dispatched, you will need to wait for it to arrive then return to us for a refund as detailed above.

BESPOKE ITEMS

All goods made to customer’s specifications (bespoke products made specifically to order) are non-returnable. Under consumer rights You have a 14 day ‘cooling off period’. If You change Your mind and decide You no longer wish to continue with the project, You have the right to cancel within the first 14 days. However, if work has commenced, You will be charged for the hours of work already undertaken and any materials already purchased.